Refund & Return Policy
Your satisfaction is our absolute priority. We stand behind every sticker we print.
Zero-Risk Customization
If we make a mistake on your order, we will reprint it or refund you 100%.
Our Return Philosophy
Because our products are custom-made to your specific artwork and requirements, they cannot be resold. Therefore, we generally do not accept returns or offer refunds for "change of mind" or customer errors. However, we are committed to fixing any issues caused by Vinyl Rhino.
Policy Breakdown
Eligible for Reprint/Refund
- Defective materials or adhesive failure.
- Printing errors (different from approved proof).
- Wrong size or quantity delivered.
- Items damaged during shipping.
Not Eligible
- Low-resolution artwork provided by customer.
- Spelling or design errors in approved proof.
- "Change of mind" after production starts.
- Delays caused by shipping carriers.
The Digital Proof Protection
To ensure 100% accuracy, we provide a Digital Proof for every order within 24 hours. Once you approve this proof, you are confirming that the design, spelling, and layout are correct. Vinyl Rhino is not responsible for any errors that were visible and approved during the proofing process.
How to Request a Claim
If you discover a quality issue with your order, please follow these steps within 30 days of receiving your package. To save you time and shipping costs, there is no need to mail the physical stickers back to us.