Refund & Return Policy
Last Updated: August 1, 2024
100% Quality Assurance
If we make a mistake on your order, we will reprint it or refund you 100% at no cost to you.
Custom Order Policy
At Vinyl Rhino, all products are custom-made to your specific artwork and requirements. Because these items are personalized, they cannot be resold. Therefore, we do not accept returns or offer refunds for "change of mind" or errors in the artwork/proof approved by the customer. We exclusively process claims for defective or incorrect items caused by our production process.
Eligibility for Claims
Eligible for Refund/Reprint
- Defective materials or adhesive failure.
- Printing errors (design differs from approved proof).
- Incorrect size, shape, or quantity delivered.
- Items damaged during shipping.
Not Eligible
- Customer spelling, grammar, or design errors.
- Low-resolution artwork provided by the customer.
- "Change of mind" after production has started.
- Address errors leading to delivery delays.
No-Return Necessary Policy
To provide a seamless international experience and save you time, we do not require you to mail physical stickers back to us. If your order is found to be defective, we will resolve the issue based on photo/video evidence provided. This saves you the cost and hassle of international shipping.
Exchanges & Reprints
We accept exchanges in the form of Free Reprints. If your claim for a defective item is approved, you may opt for a 100% free reprint of your order with priority shipping instead of a monetary refund.
Refund Processing Time
Approved refunds will be processed within 5-7 business days. Funds will be credited back to your original method of payment (Credit Card, PayPal, etc.). Please note that your financial institution may take additional time to reflect the balance.
How to File a Claim
If you discover an issue, please contact us within 30 days of delivery. Follow these steps:
- Email support@getrhinostickers.com with your Order Number.
- Attach clear photos showing the quality issue or the damage.
- Our team will review your case within 24 hours to initiate a reprint or refund.
Contact Information
Store Name: Vinyl Rhino
Legal Company Name: Foshan Anpais Supply Chain Management Co., Ltd.
Physical Address: Room 208-1, Office Building, No. 45 Guihe Road (Buxin Section), Lishui Town, Nanhai District, Foshan, Guangdong, 528244, China
Phone: +86 15876578980
Email: support@getrhinostickers.com
Note: Our production facility is based in China. By using a No-Return policy, we ensure all quality claims are handled quickly without requiring our customers to deal with international return shipping.